As soon as the goods are shipped you will receive an automatic notification with a tracking code with which to monitor the shipment.
We ship with the best couriers present on the national and international territory such as BRT, GLS and TNR and delivery is made: spare parts within 48 hours and exhausts within 10 working days of order processing.
In the event that at the time of delivery there are evident signs of possible damage, we ask you to sign with “specific control reserve”. In the event that the boxes are intact, he still signs with “reservation of control”.
If you have any doubts about the condition of the goods we recommend that you take photographs and send them to us as soon as possible.
We remind you not to fit damaged goods otherwise it will be impossible to return them.
1.1 These General Conditions of Online Sale (hereinafter the “CGV”) govern the contract (hereinafter the “CONTRACT”) for the sale of products or services (hereinafter the “PRODUCT” or “PRODUCTS”) offered by Aros SRL with in via Gioacchino Rossini, 14 – 25050 Pian Camuno BS, Tax Code and VAT number IT-03234510166, via its website www.arosmarmitte.it to users of the SITE (hereinafter the “CUSTOMERS” or the “CUSTOMER”) .
1.2 The art. 6 and 7 of these GCS (guarantee and right of withdrawal) will apply only and exclusively if the CUSTOMER qualifies as a “consumer” pursuant to art. 3, co. 1, letter. a), of Legislative Decree 6 September 2005, n. 206, i.e. “the natural person who acts for purposes unrelated to any entrepreneurial or professional activity carried out”.
2. EFFECTIVENESS AND MODIFICATION OF THE GCS
2.1 The GCS are published on the SITE to be easily read and known by the CUSTOMER before purchasing a PRODUCT, accepted before the purchase order is sent, stored on their computer and reproduced on paper by printing of the page on which they are contained.
2.2 The GCS applicable to the sale of the PRODUCTS are those published on the SITE on the date of the order relating to the PRODUCTS. The CUSTOMER, therefore, must carry out the above operations before proceeding with each purchase.
2.3 The mere tolerance or failure by Aros SRL to contest any failures by the CUSTOMER with respect to what is contained in the GSC cannot be interpreted as tacit acceptance of such failures, nor as a desire to derogate from what was agreed between the parties.
3. SALES PROCEDURE
3.1 The offer of the PRODUCTS presented on the SITE is subject to their actual availability.
3.2 The CUSTOMER who intends to proceed with the purchase of the PRODUCTS must express this desire through a request made directly on the SITE, in the specifically dedicated section, where, following the procedures indicated, he will send his purchase order and make the payment. The personal data communicated for payment will be processed by Aros SRL to follow up on the order request and issue the payment receipt or invoice, with the exception of credit card data which will be communicated directly only through the electronic payment system provided. available from third-party banking institutions; credit card data if provided by telephone or electronically will not be stored and will be used solely for the purposes of payment ordered by the customer. The CUSTOMER effectively accepts that the outcome of the transactions does not depend in any way on, nor can they be guaranteed or managed by Aros SRL. The technical phases to be carried out for the conclusion of the Contract are the following:
A) The CUSTOMER will be able to view and learn about the offers of the PRODUCTS, including the essential characteristics of the PRODUCT and the price; you may also view photographs of the PRODUCT, published for the sole purpose of illustrating the PRODUCT itself.
B) Inside the PRODUCT information sheet the CUSTOMER will be able to choose the goods to purchase and insert it in the “cart” section page, where it is possible to find out, before purchasing and paying, the shipping costs and expected delivery times as well as the existence of other additional charges.
C) To confirm the order, the CUSTOMER, in the “cart” section, must enter the shipping address and any other data useful for payment, including therein. Together with the compilation, the CUSTOMER registers on the SITE by communicating their e-mail address. The latter together with an automatically generated password sent to the email address itself will become the credentials for accessing the SITE.
D) The CUSTOMER selects a payment method and, based on this choice, is taken to the site of the connected banking system, to the site or to the PayPal system for entering his/her credit card details or to a summary that explains the continuation of subsequent non-electronic payment procedures.
The purchase is accepted only with a positive outcome reported at the conclusion of the transaction. In the case of a bank transfer, you will have to wait until the confirmation provided by the credit institution used by Aros SRL before proceeding with the actual shipment of the goods. Upon payment, in the reason for payment, the CUSTOMER must specify the order number shown in the confirmation email. Orders are started only after the credit institution confirms that the amount has been credited. It is not possible to guarantee the availability of the product during the waiting times for confirmation of payment. If the products become unavailable during this period, the CUSTOMER may proceed with the choice of a new product or may request:
A) the refund of the fee if this has already been paid by issuing an invoice; b) a voucher of equal value to be used on products present on the SITE if the amount has been paid by issuing a payment receipt.
3.3 The effectiveness of the contract is subject to the actual availability of the PRODUCT, as specified in the following art. 4.2.
3.4 The essential characteristics of the PRODUCTS, including the price and delivery costs, can be viewed and known by the CUSTOMER prior to the conclusion of the Contract and the making of payment. In particular, the essential characteristics of the PRODUCTS can be viewed by accessing the appropriate section of the SITE where Aros SRL, in addition to the description and characteristics of the PRODUCT, will also publish, if possible, photographs for the sole and exclusive purpose of illustration. Aros SRL does not apply any fees or impose any expenses for access to the SITE. The expenses incurred by the CUSTOMER are exclusively those of Internet browsing, as agreed between the CUSTOMER and his Internet Provider, Aros SRL remaining completely unrelated to this relationship.
3.5 Retention of title. Despite delivery and the passing of risk, ownership of the products supplied will not transfer to the Customer and will remain with Aros SRL until the latter has received full payment of the sums due for the products. The Customer may not under any circumstances pledge or encumber the products with any guarantee in favor of third parties until the entire amount has been paid. In the event of total or partial non-payment of the fee, Aros SRL may regain possession of the products supplied.
3.6 Issue of Invoice and Payment Receipt. The issuing of the invoice can only be requested when sending the order to Aros SRL.
The CUSTOMER who requests the invoice must fill in his/her complete name and: Tax Code in the case of a natural person; Tax code and VAT number in the case of a company, institution or professional.
4. RIGHTS AND OBLIGATIONS OF Aros SRL
4.1 Aros SRL, without prejudice to the provisions of the following art. 4.2, undertakes to deliver the PRODUCTS to the address communicated by the CUSTOMER in the purchase order, via the carrier responsible for their transport. Aros SRL cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER. Furthermore, Aros SRL cannot be held responsible for any damage that may occur to the PRODUCTS after delivery to the carrier responsible for their transport as well as for delays in delivery attributable to the latter. Aros SRL carries out, through express courier, deliveries throughout the Italian territory including disadvantaged areas, islands and smaller islands, excluding the territory of the Republic of San Marino. If the CUSTOMER intends to place a purchase order through the SITE from abroad, he or she must communicate a delivery address in Italy. Delivery is made via express courier; PO Boxes are not considered valid addresses for delivery purposes.
4.2 Unavailability of the PRODUCTS: Aros SRL reserves the right to communicate to the CUSTOMER, within 10 (ten) days of purchase to the email address associated with his profile, any unavailability of one or more of the PRODUCTS purchased. In this case, Aros SRL will refund (to the bank account, payment card or Pay Pal account indicated by the same for the purchase) the entire amount paid. Only in agreement with the CUSTOMER and with the consent of the latter, exclusively on the proposal of Aros SRL, the latter may send a PRODUCT different from the one ordered, of equivalent value.
4.3 Promotions: Aros SRL develops, during defined time intervals, promotional campaigns in order to promote sales. The conditions of application of these campaigns are communicated in the appropriate ways and times. Aros SRL reserves the right to proceed with the exclusion of any participant in the promotions in the event that anomalies, abuses or unethical behavior are identified.
4.4 Aros SRL reserves the right to refuse, in whole or in part, an order placed by the Customer, if, in its judgment, it deems it anomalous or otherwise unreasonable, or for any other legitimate reason.
5. RIGHTS AND OBLIGATIONS OF THE CUSTOMER
5.1 The CUSTOMER is solely responsible for the truthfulness and correctness of the information and data provided and undertakes to promptly communicate any changes to such data.
5.2 The CUSTOMER, upon confirmation of the purchase order, declares: – to have read, understood and accepted the GCS. – to authorize Aros SRL to process the personal data communicated at the time of purchase for the purposes set out in this agreement; – to authorize Aros SRL to transmit the personal data necessary for payment processing according to the methods requested by the CUSTOMER;
5.3 The CUSTOMER undertakes, once the purchase procedure on the SITE has been completed, to both save an electronic copy and print the Contract and the GCS for the purposes of their conservation, as indicated in the previous art. 2.1.
5.4 Payments: In the case of payment by credit card, the CUSTOMER is required, only at the request of Aros SRL, to send a copy of the identity document proving actual ownership of the credit card used within 24 hours, it being understood that, in the absence of the requested shipment, Aros SRL may refuse payment and cancel the order.
5.5 Delivery of the PRODUCTS: Upon delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check, in the presence of the carrier: a) that the packaging
used for transport is intact, not damaged or otherwise altered , even just in the closing materials.
b) that the quantity and type of PRODUCTS delivered corresponds to what was ordered and what is indicated in the transport document.
Any anomalies or discrepancies must be reported immediately to the carrier upon receipt of the PRODUCTS, by indicating them on the delivery note. Any hidden defects in the PRODUCTS not visible at the time of delivery must be reported to Aros SRL no later than 8 days from delivery; subsequently the rules of conformity will become valid (see art. 6 of these GSC).
5.6 In case of selecting an additional delivery service to an “agreed assembly centre”, the CUSTOMER declares to entrust the receipt and maintenance of the PRODUCTS until collection to this entity.
5.7 Assistance: For any need for assistance or complaints relating to the PRODUCTS purchased, the CUSTOMER must only contact Aros SRL at the addresses previously indicated.
6.1 Aros SRL will provide, in relation to the PRODUCTS purchased by the CUSTOMER, the legal guarantee of conformity of 1 year to the conditions and terms set out in the articles. 128 et seq. of Legislative Decree No. 206/2005. In particular, in the event of a recognized lack of conformity, the CUSTOMER will have the right to obtain, at its discretion:
A) the refund of the entire amount paid to Aros SRL in the event that the product is intact and new;
B) the replacement of the PRODUCT with one of equal value;
C) a voucher of equal value to be used on the SITE.
6.2 The rights arising from the legal guarantee of conformity may be exercised provided that the PRODUCTS have been used correctly, with due diligence and in compliance with the intended use and as provided in the enclosed instructions, as well as upon presentation by the CUSTOMER of the delivery note received and indication of the order number. The costs relating to the return of PRODUCTS will be borne by Aros SRL. The legal guarantee of conformity applies only to defects not deriving from normal use of the PRODUCT.
6.3 The guarantee does not apply to products or services not purchased on the SITE.
7. RIGHT OF WITHDRAWAL
7.1 The CUSTOMER can exercise the right of withdrawal only starting from receipt of the goods and no later than 14 days, with the exception of further extensions provided for commercial purposes and clearly indicated in the summary at the time of the order. For receipt of the goods, proof of receipt will be the date shown on the delivery note of the PRODUCTS.
7.2 If the CUSTOMER exercises the right of withdrawal in accordance with the provisions of these GCS, Aros SRL will refund the sums paid by the CUSTOMER to the bank account, payment card or PayPal account indicated by the same for the purchase in the shortest time possible by the date on which Aros SRL became aware of the exercise of the right of withdrawal by the CUSTOMER. The actual crediting of the refund of the fee to the CUSTOMER, on the bank/postal account, credit card, Pay Pal account will depend on the respective credit circuits.
7.3 The CUSTOMER’s right of withdrawal is protected by article 64 et seq. of Legislative Decree no. 206/2005. The CUSTOMER therefore has the right to withdraw from the sales agreement, even partially, without explanation and without additional costs, provided that the withdrawal is communicated by any available means (PEC, email or ordinary mail) to Aros SRL, within 14 days from the day of receipt of the PRODUCTS. The communication must specify the desire to withdraw from the purchase by indicating the list of PRODUCTS for which you intend to exercise the right of withdrawal, attaching a specific form.
7.4 The substantial integrity of the PRODUCT to be returned is an essential condition for exercising the right of withdrawal. The CUSTOMER must send the PRODUCT duly packaged and packaged. In case of return of damaged or worn goods, the CUSTOMER is responsible for the decrease in the value of the goods up to a maximum of 100% of the starting value of the same good, if the PRODUCTS are no longer salable as new or damaged.
7.5 The right of withdrawal regulated by these GCS does not apply:
a) To PRODUCTS that are tailor-made, or clearly personalized or which, by their nature, cannot be returned or are at risk of deteriorating or altering rapidly.
b) Expenses incurred for services already actually provided and used at the time of withdrawal (e.g.: assembly costs at a tire shop, delivery service by appointment or cash on delivery);
c) Expenses not part of the order placed on the site.
d) To PRODUCTS in transit to the CUSTOMER, or already shipped and not yet delivered (see point 8.1 of these GCS).
7.6 The shipping costs for the return are borne by Aros SRL only if the right of withdrawal has been exercised by the CUSTOMER, unless the withdrawal is due to an error in the choice of the product (for example, error in the choice of the size, in the choice of load and speed codes, error in the tire season etc..). In this case, the shipping costs for the return as well as the responsibility for the goods during transport will be borne by the CUSTOMER. If the CUSTOMER cannot ship the goods himself, Aros SRL will take care of it by charging the amount of the service to the CUSTOMER in the amount of €18/00 + statutory VAT, higher quantities will be agreed in advance. Any packaging and packaging costs for the return are in any case borne by the CUSTOMER. All additional costs relating to shipping services requested by the customer during the order phase, such as cash on delivery costs, shipping by appointment and insurance on the goods, are also the responsibility of the CUSTOMER.
7.7 To make a return, the CUSTOMER must follow the following procedure:
a) Download the product return form available at the following link
b) Send (by fax, e-mail or ordinary mail) the form completed in its entirety , copy of the payment receipt or invoice, and photocopy of the buyer’s valid identity document
c) Wait to receive the email confirming the start of the return procedure from Aros SRL;
d) Proceed with the packaging as indicated in the email received, taking care to attach a copy of the payment receipt or invoice and a copy of the return form previously sent to the package.
8. CANCELLATION OF THE ORDER
8.1 The order may be canceled by the CUSTOMER until shipping operations of the PRODUCTS have started.
If the order has been shipped, the CUSTOMER will have to wait for the delivery of the PRODUCTS and exercise the right of withdrawal in the manner and within the times provided for in article 7 of these GCS. Cancellation can be exercised by telephone to Aros SRL at +39 0364 1944939, or alternatively by PEC, any other method of communication will not guarantee cancellation.
9. DELIVERY AND ASSEMBLY
9.1 Deliveries can take place, at the explicit request of the CUSTOMER when entering the data, to third-party companies or professionals who have the role of “agreed assembly centers” or “Premium affiliated assembly centers”. Aros SRL is not connected to these structures which independently and at their own discretion provide the collection, storage and installation service of the PRODUCTS.
9.2 The cost of the services offered by the ASSEMBLING CENTERS are to be paid directly to these facilities, these costs, their invoicing and the respective guarantees are agreed directly between the CUSTOMER and ASSEMBLING CENTER parties. In no way can Aros SRL be held responsible for expenses, inefficiencies, failure to collect the goods or any other service not directly part of the order placed and paid for on the SITE.
9.3 Some ASSEMBLING CENTERS have an agreement with Aros SRL, these centers can be identified on the SITE at the time of purchase. The services and expenses relating to the services of the ASSEMBLY CENTERS affiliated with Aros SRL are included in the order only if explicitly indicated in the summary at the time of purchase on the SITE. Only in this case will the service purchased on the site not have to be paid for at the ASSEMBLY CENTER. The CUSTOMER who requests delivery to an affiliated or non-affiliated ASSEMBLY CENTER of his choice is required to contact this organization to request and/or confirm an appointment and arrange for the collection or assembly of what has been ordered.
9.4 Any additional service requested directly at the ASSEMBLY CENTER will be agreed directly between the CUSTOMER and the aforementioned center without any intervention or intermediation on the part of Aros SRL.
9.5 If the CUSTOMER proceeds with the purchase of the assembly service and simultaneously chooses an ASSEMBLY CENTER, Aros SRL will not be able to guarantee the CUSTOMER that this CENTER will be available for either collection or assembly of the ordered products.
9.6 Failure to collect and storage costs of shipments – In case of failure to collect the PRODUCTS delivered, all costs incurred for transport, costs for opening the storage with the courier and those for the administration of the procedure will be at exclusive responsibility of the CUSTOMER. The costs in force are: €18/00 + legal VAT for return costs of the PRODUCTS; €1/50 + statutory VAT, for each day the PRODUCTS are stored with the courier(s); €10/00 + statutory VAT for practice management costs.
10. USE OF THE SITE
10.1 Description and display of the PRODUCTS: The descriptions of the PRODUCTS and the images on the SITE correspond to what is made available by the suppliers of Aros SRL. The photographs and videos presenting the PRODUCTS accompanying the descriptive information are published on the SITE for descriptive purposes, taking into account the fact that the quality of the images (e.g. in terms of exact display of colours) may depend on software and tools computers used by the CUSTOMER when connecting to the SITE.
10.2 Malfunctions: Aros SRL assumes no responsibility for problems caused to the CUSTOMER by the use of the SITE and the technologies used as they do not depend on its own will, such as, by way of example: a) errors, delays or impossibility in accessing
the SITE by the CUSTOMER during the execution of the sales procedure;
b) errors, delays or impossibility in the CUSTOMER’s receipt of communications made by Aros SRL in relation to the sale of the PRODUCTS.
c) errors or delays on the part of the courier chosen for the delivery of the product(s).
11. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
11.1 Aros SRL informs that the SITE, as well as all trademarks and distinctive signs used by Aros SRL in relation to the sale of the PRODUCTS, are protected by applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution is prohibited , publication, alteration or transformation, in any form and for any purpose, of the contents of the SITE, of the trademarks and distinctive signs used by Aros SRL (such as, by way of example, the works, images, photographs, drawings , dialogues, presentations, music, sounds, videos, graphics, colors, functions and design of the SITE).
11.2 Aros SRL assumes no responsibility for the trademarks and other distinctive signs that appear on the PRODUCTS marketed by it on the SITE, in respect of which the CUSTOMER does not acquire any rights following the conclusion of the CONTRACT.
12. PROTECTION OF PERSONAL DATA
12.1 Aros SRL is the owner of the personal data collected at the time of registration on the SITE, as well as those subsequently communicated at the time of purchase by the CUSTOMER.
12.2 Pursuant to and for the purposes of article 13 of Legislative Decree No. 196 of 30 June 2003 “Code regarding the protection of personal data” and subsequent amendments, personal data transmitted during purchase and/or registration operations will be used solely for the following purposes: – purposes directly connected to the technical and bureaucratic requirements for correct processing of the order – for commercial, marketing, telemarketing, market research and sending advertising material relating to products and services, including those of third party advertisers ; – In order to carry out investigations, statistics or surveys on the quality of the Services offered and the degree of satisfaction of the CUSTOMERS, carried out either directly or with the collaboration of specialized third-party companies.
12.3 Every user or CUSTOMER who makes an explicit request has the right to obtain confirmation of the existence or otherwise of personal data communicated to Aros SRL. The interested party has the right to obtain information on: – The purposes and methods of processing; – The logic applied in case of processing carried out with the aid of electronic instruments; – The identification details of the owner, managers and designated representative pursuant to article 5 paragraph 2. – Of the subjects and categories of subjects to whom the data can be communicated or who can become aware of it as designated representative in the territory of the status of managers or appointees. The interested party has the right to obtain: – Update, rectification or, when there is interest, data integration – The cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary for the purposes for which the data were collected and subsequently processed. The interested party has the right to object in whole or in part: – For legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection. – To the processing of personal data concerning him for the purposes of advertising material or direct sales or for carrying out market research or commercial communication. The interested party has the right to object in whole or in part: – For legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection. – To the processing of personal data concerning him for the purposes of advertising material or direct sales or for carrying out market research or commercial communication. The interested party has the right to object in whole or in part: – For legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection. – To the processing of personal data concerning him for the purposes of advertising material or direct sales or for carrying out market research or commercial communication.
12.4 The rights provided for by article art. 7 of Legislative Decree 196/2003, can be exercised by sending a registered letter to the person responsible for data processing, i.e. the pro tempore managing director of Aros SRL.
13.1 For any communication it is possible to contact Aros SRL at the following addresses:
Aros SRL, via Gioacchino Rossini, 14 – 25050 Pian Camuno BS
Telephone +39 0364 1944939
14.1 For disputes regarding purchases in European Union countries, the CUSTOMER can refer to the Online Dispute Resolution (ODR) platform available at this link, as required by Regulation 524/2013/EU.
14.2 Jurisdiction. For any dispute that may arise between the parties regarding the interpretation, execution, validity and/or effectiveness of this agreement, in any way connected, the court of Brescia will be competent.
All items purchased from our site can be returned within 14 of receipt, as long as they are in like new condition. Return costs are the responsibility of the buyer. However, they are borne by Aros only in the following cases:
• If the goods are damaged during transport (a signature with reservation is required from the courier if the package has external damage.
• If an error is made during shipping.
It is possible to request the returned only from the country the order was placed in. If the return does not meet the standards above, a refund will not be issued.
Aros reserves the right to request photographic evidence before authorizing returns for faulty goods.
All merchandise may be returned, except for bespoke or personalized orders.
Making a return is quick and easy using the following procedure:
If the purchase was made from a registered account, send the return request from your account page within 14 days of receiving the order:
• Log in with your account and click “My Orders”
• Select the order to which you want to request the return and click “View Order”. Check that the data entered is correct and select “Request Return of Goods”.
• Once the request has been accepted, you will receive an email with the Return Authorization Number and all the data needed to make the shipment.
If the purchase was made as a guest or without having logged in to your account, you will have to access the orders and returns section within 14 days of receiving the order: • Fill in the search form
with the requested data, which can be found in the order confirmation email.
• Check, in the order that appears, that the data is correct and select the “Request Return of Goods” item.
• Once the request has been accepted, you will receive an email with the Return Authorization Number and all the data needed to make the shipment.
The refund is made within 14 days from the date of receipt of the return and is carried out as follows:
• by bank transfer for payments made by bank transfer or cash on delivery;
• credit back to the Paypal account or credit card used for the purchase;
The time required for the amount to be visible on the card statement (even when associated with the PayPal account) depends on the institution that issued the card;
Aros SRL, with tax domicile in via Gioacchino Rossini, 14 – 25050 Pian Camuno BS, creator and promoter of the activities available on the website www.arosmarmitte.it, reserves the right to use the personal data, provided voluntarily by the Users, in compliance with the current regulations (art. 13 et seq. Legislative Decree 196/2003). Users are therefore invited to periodically visit this section to update themselves on changes relating to changes in current legislation. Aros SRL guarantees users that the processing of personal data will be reserved for uses strictly connected and related to the provision of its services, to facilitate the management of the site and the fulfillment of orders. The data voluntarily provided by Users will under no circumstances be communicated or disclosed to third parties. Personal data will be processed by Aros SRL using both paper and electronic tools, in compliance with current security regulations, for the purposes that will be specified from time to time. Aros SRL informs that Users can exercise the rights referred to in Article 7 of Legislative Decree 196/2003, reported below in its essential points. Users have the right to request the following information from Aros SRL:
• 1. Confirmation of the presence of personal data concerning him
• 2. Clear communication of the data and their origin
• 3. Reason and purpose of their existence and use
The request for the information listed above can be renewed with a minimum interval of 90 days, except for those cases where there is just cause: cancellation or modification of such data due to violation of the law, cancellation of data that cannot be used for the reasons for which they were collected.
SHORT – BANNER
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• Microsoft Internet Explorer
Click on the “Tools” icon at the top right and select “Internet Options”. Select ‘Privacy’ in the Pop up window. Here you can adjust the settings of your cookies.
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Click on the wrench symbol, at the top right, and select “Settings”. Then select the “Show advanced settings” item and change the Privacy settings.
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The General Data Protection Regulation (or GDPR for short) is a positive step towards people having more control over how their personal data is used. On 25 May 2018 this new legislation comes into force and we have changed a number of processes and policies to prepare our business. We are committed to protecting and respecting the personal information you share with us.
This statement describes what types of information we collect, how we use it, how we share it with other organizations, how you can exercise your rights regarding the information we hold and how you can contact us.
As regards direct marketing communications, it will always be possible to inform us to stop such activities. We will never send “unsolicited” emails or communications and we will not share your data with anyone else. We do not resell the information to third parties, but work closely with selected partners who help us provide the information, products and services you request.
The content of this information may change from time to time; therefore, you may need to check this page occasionally to ensure that you allow information sharing. Where possible, we will seek direct contact to inform you of any new changes.
WHAT INFORMATION IS COLLECTED?
We collect personal information through the site, applications or direct contact. We only collect information that is necessary, relevant and suitable for the purpose for which it is provided.
The information we collect includes some or all of the following:
• Identity Data: includes first name, last name, username or similar identifier, and title.
• Contact information: includes billing address, delivery address, email address and telephone numbers.
• Financial Data: Includes bank account and payment card details collected solely for the purpose of completing your purchase.
• Transaction data: includes details about payments to and from the customer/supplier and other details about the products and services that are purchased or sold.
• Profile data: includes purchases or orders made, any social profiles (if applicable), preferences, feedback, communications and responses to internal surveys and your password and username if applicable (customer portal).
• Usage Data: includes information about how the website, products and services are used.
• Marketing and communications data: includes preferences in receiving marketing and third-party communications and communication preferences.
• Technical Data: includes your Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technologies on the devices used to access company websites.
How do we use the information that is collected?
Only information that is necessary for the purpose for which it was collected is processed. You are given the option not to receive marketing communications from us (and consent can be withdrawn at any time). No “unsolicited” emails or communications are sent and the data is not shared with anyone else, except to complete the purchase or sale contract. Personal data is used exclusively for the purposes and legal bases indicated in the following table:
|Purpose(s) for processing||Legal bases for processing|
|We may use and process personal information where this is necessary to perform a contract and to fulfill and complete orders, purchases and other transactions entered into with the undersigned and for contractual performance analysis.
• To register a new customer, create and manage your customer account and provide services to you.
|The processing is necessary for the performance of a contract or to enter into a contract.|
|• Provide information about us and its products and services and provide newsletters or email updates to you;
• To inform you about special offers and products or services that may be of interest.
|Consent – which can be withdrawn at any time.|
|• Gauge customer and supplier interest and improve our products, services and website.
• Provide requested information, products or services.
• To fulfill obligations deriving from any contracts stipulated.
• Help provide the highest level of customer care;
• Manage and operate our website – to keep our website up to date and relevant, to develop our business and to inform our marketing strategy and monitor how you use our website.
• Provide general information on the website and provide our products and services.
• Ensure that website content is presented in the most effective manner.
• To display more meaningful and relevant advertisements on the website.
|The processing is necessary to support legitimate business interests in operating our business.
Please note that you have the right to object to our processing of your personal data for our legitimate interests.
That is, the right to object at any time remains guaranteed.
|For the prevention and detection of fraud, money laundering or other crime or for the purpose of responding to a binding request from a public authority or court.||Processing is necessary to comply with legal and regulatory obligations.|
|We may need to process personal information to contact the data subject in case of an urgent security alert.||In rare cases of Vital Interest|
HOW DO WE SHARE THIS INFORMATION?
We do not sell the information to third parties. However, we may from time to time disclose information to the following categories of companies or organizations to whom we pass responsibility for managing services on our behalf: support service providers, customer contact centers, direct marketing agencies and consultants, market research and market analysis service providers, our legal advisors and other professionals.
We work to ensure that all third party partners who handle information comply with data protection legislation and protect your information just as we do. We only disclose personal information STRICTLY necessary to provide the service they are undertaking on our behalf. We will aim to anonymize information or use aggregated specific datasets where ever possible.
HOW LONG DO WE KEEP THE INFORMATION FOR?
We will not retain personal information in an identifiable format for longer than is necessary. For customers or suppliers, we will retain personal information for a longer period than when processing potential customers/suppliers.
And in any case we do not keep personal information in an identifying format for longer than necessary.
In the case of an ongoing relationship (for example a customer), we retain personal information for 10 years from the date our relationship ends. We retain personal information for this period to establish, bring or defend legal claims. Our relationship could end for a variety of reasons.
Where we have obtained your personal information following a request for information, brochures, quotations or any other information about one of our products or services, we will retain your personal information for 1 year and 6 months from the date we collect that information, unless that an actual relationship is created during this period, for example, a purchase. We will continue to process this data in line with the initial request for 6 months, to enable us to establish a relationship with the potential customer/supplier. After this period the data will remain pending for 1 year before being removed, unless a relationship is formed within this time.
The only exceptions to the periods mentioned above are where:
- the law requires us to keep personal information for a longer period, or to delete it sooner;
- in the event that you have raised a complaint or concern regarding a product or service offered, in which case we will retain your information for a period of 10 years from the date of such complaint or request; or
- you exercise the right to delete the information (where applicable) and you do not need to keep it in relation to any of the reasons permitted or required by law
How information can be managed
Each data subject has the right as an individual to access personal information and make corrections if necessary. You also have the right to withdraw the consent you have previously given us and ask us to delete the information we hold. You may also object to our use of your personal information (where we are relying on our business interests to process and use that personal information).
There are a number of rights in relation to personal information under data protection law. In relation to most rights, we will request information to confirm your identity and, where applicable, to help us look up your personal information. Except in rare cases, we will respond within 30 days of receiving your request.
Users have the following rights:
- Request a copy of the information we hold about you;
- Correct and update your information;
- Withdraw consent. Please see “How We Use This Information”;
- Object of our use of your information (where we rely on our legitimate interests to use your personal information), provided that there are no legitimate grounds for us to continue to use and process the information. Where we rely on our legitimate interests to use your personal information for direct marketing, we will always respect your right to object;
- Delete your information (or restrict our use of it), provided there are no legitimate grounds for us to continue to use and process that information;
- Transfer the information to a structured data file (in a commonly used, machine-readable format), where we rely on your consent to use and process your personal information or to process it in connection with the contract.
In the case of a subject access request or a request for information, please be aware that if the request is unfounded or excessive, we may still charge a fee or refuse to act on the request.
Please also note that when we remove data from our system, either after the periods of time stated earlier in this document or upon request, the data is permanently removed from our system and may affect any subsequent access requests.
You can exercise the above rights and/or manage your information by contacting us, using the details below:
Via Gioacchino Rossini, 14
25050 Pian Camuno BS
If you have specific data protection concerns or a complaint, you can contact our data protection team at firstname.lastname@example.org.
WHERE WE STORE PERSONAL DATA
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